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Features and Benefits
Analytical Reporting
Warranty Cost Breakdown
Reporting
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The
system provides extensive reports, which focus on warranty
costs. These reports are organized to be generated for
a specific data range and are sufficiently flexible
that you can generate them on demand or as part of a
scheduled report generation cycle.
Benefits...
Your service staff can investigate warranty costs on
a vehicle, dealership, and/or part component basis,
alerting them to potential vehicle problems or to dealerships
that may be candidates for a warranty audit.
Component Failure Analysis
The
system provides extensive reports focusing on product
component failures. These reports highlight repetitive
failures, and failures that cause you to incur high
warranty expenses.
Benefits...
Component failure analysis allows your product quality
assurance departments to understand the components
that do not effectively function through a normal
useful life. Such analysis helps product engineers
design future product enhancements to increase reliability
and require less warranty cost support.
Dealer / OEM Warranty Costs
The
system facilitates analysis of your dealer/OEM population
with respect to warranty costs. Ranking dealers and
OEMs enables you to identify those which incur high
costs.
Benefits...
You may be able to identify dealers and OEM mechanics
who may require additional training on servicing your
products. It may also highlight possible fraudulent
claim submissions or trends in unnecessary repairs.
Warranty Labor Analysis
These
analysis reports are designed to focus on specific
warranty repairs. Individual failed component analysis
may lead to product enhancements, while labor analysis
highlight failures in system groups repairs that incur
high costs.
Benefits...
Such warranty labor analysis provides product engineers
with valuable information with respect to high cost
warranty repairs. They can also provide updated repair
techniques to service mechanics, to ensure that warranty
repairs are done consistently and accurately.
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